When you call, you will be asked the following information:
The specific reason for your visit – so we can schedule the appropriate amount of time.
Your full name (to access your medical record).
Your current address and telephone number (so we can reach you if necessary).
Appointments are booked in advance, but we do reserve a few slots each day for emergencies, sudden severe illness, or urgent single issue appointments. When this is the case, please do not hesitate to call our office and explain your situation so that you can be seen as soon as possible by one of the clinic physicians.
Make separate appointments for each complaint and each family member.
Please update your address and phone number if you have changed either since your last visit.
Our busiest time is between 9:00 a.m. – 10 a.m. If at all possible, for non-emergency problems, please try to call us after 10 a.m.
Please – If you are unable to attend a scheduled appointment, call the office to cancel as soon as possible.
You can cancel an appointment via e-mail at firstname.lastname@example.org or leave a message on voice mail on #60. There is a $50.00 fee for any appointments for which you do not show up. (24 hours in advance).
If you booked for an annual physical, procedures and talks: Call two working days in advance to confirm appointment.
These are reviewed with your physician on a return visit. This policy is to provide for your safety, peace of mind and confidentiality.
Please book 1 – 3 weeks after your visit to review non-urgent results. Please do not call for results as these will not be given over the phone.
Our NW Calgary Medical Clinic is fortunate to have excellent physicians working as a team in our clinic. There will be times when your doctor is unavailable, and one of the other physicians will assume your care. This team approach is very effective and offers our patients more flexible times to be seen.
To ensure optimal medical care, we do not refill prescriptions over the phone. It is important that your condition and medication are reviewed on a regular basis.
If you have a life-threatening emergency, call 911, or proceed to your nearest hospital emergency room. A clinic physician is available after hours and on weekends. Calling the clinic (247-9797) after hours will provide you with the name and number of the on-call physician. Please do not use this service for non-urgent prescription refills.
In order to provide continuity and the highest quality of care to you, our patents, we have other physicians that will work in the clinic from time to time. These doctors allow our Calgary medical clinic to be open extended hours and will cover for us on holidays.
Alberta Health Care and all other provincial health care plans except Quebec.
Foothills Hospital, Calgary Alberta
Alberta Children’s Hospital, Calgary Alberta